Since wine sales are so important to their bottom line, the good news is that there are plenty of tactics and strategies to get your wine program back on track.

Sutton McElroy, Wine Director at The Oakville, explains how listening, observation, and emotional intelligence help sommeliers turn uncertain guest requests into confident wine recommendations.

Take a journey into the wine world with Thomas Brenner, Beverage Manager and Sommelier at Palo Alto Hills Golf and Country Club. Discover the passion behind each pour, from building strong wine programs to uncovering hidden gems in London.