“I didn’t lay anybody off. Kaia is not a revolving door; I feel responsible for them and for their livelihoods. We figured it out!”

Enhance profitability in wine programs through effective cost-control measures without compromising on quality, customer experience, or sustainability.

Sutton McElroy, Wine Director at The Oakville, explains how listening, observation, and emotional intelligence help sommeliers turn uncertain guest requests into confident wine recommendations.